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雲端影音產品 客戶成功經理 (Customer Success Manager)

你喜歡各種科技雲端服務,對於協助客戶採用新科技有超強的熱忱;你有著高滿意度的客戶經驗,通常你請他們嘗試新事物,他們會很安心地交給你規劃。 你站在專業諮詢 (professional service) 與產品銷售 (sales) 的兩個面向,幫助潛在客戶與我們的產品進行 POC,並會分析效益,用專業的角度推廣產品。 你能夠跟工程師溝通,懂得他們的語言,能夠成功與他們對接產品。也會將市場客戶的反饋系統性地帶回公司,以協助產品開發過程的決策。

工作內容:

‧與新客戶和現有客戶發展長期合作關係。
‧ 檢查所有對外之報價及成本估算表,利潤成本分析表。
‧與其他部門(如:設計部)密切合作以提高效率。

資格:

‧2年以上雲端銷售或 account manager 經驗
‧有高滿意度的成功案例 (可能會電訪您提到的客戶公司主管)
‧工程背景或曾在顧問公司工作是加分

應徵信:

請勿用制式 104 表格,我們一天可能收到 20 封類似的郵件,很難對您留下深刻印象。
需要有 cover letter , 描述以下兩點:
1、您對影音 SaaS 服務市場的看法
2、您如何協助我們增加客戶滿意度並加速客戶 on board 速度

查看 104 詳細說明

雲端影音產品 客戶成功經理儲備幹部 (Customer Success Manager Trainee)

你喜歡各種科技雲端服務,對於協助客戶採用新科技有超強的熱忱;你將進來與我們的工作 6- 12 個月之後若表現良好,會派回你的國家地區擔任我們當地的幹部。 你將學到站在專業諮詢 (professional service) 與產品銷售 (sales) 的兩個面向,幫助潛在客戶與我們的產品進行 POC,並會分析效益,用專業的角度推廣產品。 也將學到如何跟工程師溝通,懂得他們的語言,能夠成功與他們對接產品。也會將市場客戶的反饋系統性地帶回公司,以協助產品開發過程的決策。  

工作內容:

‧學習與新客戶和現有客戶發展長期合作關係。
‧學習檢查所有對外之報價及成本估算表,利潤成本分析表。
‧學習與其他部門(如:設計部)密切合作以提高效率。

特質要求:

‧ 喜歡與人接觸、反應快、理解力強
‧ 具有與外國人對應的英文溝通能力
‧ 具有吸收雲端技術新知的能力及興趣

以下加分:(以下若符合,請於履歷註明並簡單敘述)

‧ 口條清晰/精美簡報製作/具商業模式規劃/喜歡嘗試新科技工具/數據分析導向
‧ 有架站或 app 開發經驗/有參與創業團隊經驗/以團隊為重/平面設計/影音製作

招募名額:

4 名,僅針對大四以上應屆畢業生或畢業後 4 年內皆可

應徵方式:

請將您的履歷寄到 shelly@livehouse.in,並於信件主旨註明,徵滿為止

其他說明:

‧ 由於有 3~6 個月的培育期,需確認能待滿 2 年以上再來投遞
‧ 工作待遇:直接面議
‧ 實習日為 2017.1~2017.7,該年 7 月進行面試評估,合格者將於 2017.8 轉為正式員工
‧ 請閱讀以下相關連結後,若覺得這就是你要的工作,歡迎投遞履歷!
  官網介紹:https://gcp.expert/
  新聞報導:http://money.udn.com/money/story/5640/1861319
  產品服務:https://cloud.google.com/
  公司文化:http://bit.ly/2gpBdXD
  經營模式:http://www.slideshare.net/segacheng/google-how-google-works
  關於履歷:http://www.slideshare.net/keynescheng/ss-39890161

應徵信:

請勿用制式 104 表格,我們一天可能收到 20 封類似的郵件,很難對您留下深刻印象。需要有 cover letter

查看 104 詳細說明

Real Customer Success comes from the heart. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

You will work in Taipei with our customer success manager, and you will learn video cloud / live-streaming SaaS , customer management and business consultancy skills around.

After 6 - 12 months, if you are an outstanding trainee, you will be promoted a regional customer success manager in region, either in your hometown or other south Asia countries.

Responsibilities

Own overall relationship with assigned clients, which include:
• Facilitate and accelerate clients onboarding process.
• Increase adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.

Qualifications

• Impeccable written and verbal communication skills. (Mandarin or English)
• Detail oriented and analytical.
• You know well about Saas business model and are familiar with live-streaming platform(s).
• Strong team player but still a self-starter.
• You are a self learner, know how to find the answers.

Requirements

• Marketing or Commerce specialization
• Proficient in google business services gmail, google calendar, google doc, spreadsheet, google slides.
• Comfortable with conference call, instant messaging and other collaboration software, e.g slack, redmine.
• A programmer background is a plus.

Cover letter is mandatory, and please illustrate your opinion of live-streaming SaaS market and how you can help us to expand market.

See 104 job description

Regional Business Development Representative (BDR)

If you were picturing yourself a global business development representative, doing business with people all over the world, leading a kick-ass technology be known and famous thru your hand, here is the place for you.

You are the first point of contact for all sales inquiries generated by outbound sales campaigns, inbound and content marketing efforts and other lead generation activities.

You will be accountable for maximizing account penetration and sales volume objectives by identifying sales opportunities, qualifying sales leads to escalate to the sales team, account management and customer support.

Specific Responsibilities:
• Handling inbound sales inquiries.
• Demonstrating our company technology.
• Working as valued member of the team, focusing on the team sales goals.
• Consistently meet and exceed sales activity targets (metrics, KPIs) set out by management.
• Implement account development objectives.
• Identify and close opportunities for all product lines and value added services sales.
• Own and resolve client issues and complaints.
• Ensure accurate, timely order processing through the order processing systems and monitor and progress to exceed client expectations.
• Maintain co-operative and productive inter-departmental relationships and procedures to deliver exceptional customer service at all times.
• Provide detailed account reports and participate in account reviews, as required.
• Maintain up-to-date knowledge of the company's service offerings.

Required Experience and Skills :
• Experience of international BD.
• Outstanding phone, interpersonal and pitching skills.
• Excellent communication skills at any organizational level.
• Strong organizational skills, multi-tasking capabilities, self-starter, results oriented.
• Must display a strong personal commitment to achieve.
• Strong account management skills, technical knowledge and troubleshooting ability.
• Analytical / problem solving capability.
• 2-3 years of selling experience within various verticals. cold/warm-calling, customer service, business development.
• Marketing or Marketing Communications experience helpful.
• Proven ability to pick up new technology quickly. Experience of live-streaming relevant service sales is a plus.

See 104 job description

應徵方式

愛卡拉互動媒體竭誠歡迎各界資訊精兵,主動毛遂自薦。
應徵方式:限以 E-mail 方式投遞履歷,經初步履歷篩選後,合者另行通知面試時間。
請將您的個人履歷直接 e-mail至 管理部 簡小姐 claire.chien@livehouse.in
公司住址:110 台北市信義區東興路 41 號 10 樓
104 應徵網址:http://goo.gl/CJW8NZ